Refund & Returns Policy – Ksaking

At Ksaking, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with an easy and hassle-free return and refund process.

📦 Returns

• You have 7 days from the date of delivery to request a return.
• To be eligible for a return:
  • The product must be unused and in original condition
  • It must be in the original packaging
  • Proof of purchase (order confirmation) is required

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products
• Personal care items (if opened)
• Supplements once seal is broken

💸 Refunds

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed within 3–7 business days.
• Refunds will be issued via the original payment method.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
• Shipping costs are non-refundable.

⚠️ Damaged or Wrong Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery
• Provide clear photos of the product
• We will arrange a replacement or full refund at no extra cost

📞 Contact Us

If you have any questions about returns or refunds, feel free to contact our support team:

📧 Email: infinixwork48@gmail.com
📲 WhatsApp: Available on website

❤️ Our Promise

At Ksaking, we aim to provide high-quality health and beauty products with complete customer satisfaction. Your trust means everything to us.